Policies & Procedures

Order & Payment Policy:

All flower orders must be paid in full at the time of booking. Orders without full payment will not be processed. Availability is subject to change, and orders are confirmed only upon receipt of payment. A confirmation email will be sent after a successful checkout. All sales are final. Refunds and cancellations are not permitted unless the cancellation or issue is due to an error on the part of Pressley Petals. 

Delivery Policy:

For deliveries to public locations (restaurants, parks, workplaces, etc.), we will wait up to 15 minutes. If the recipient does not arrive within this time, the order will be available for pickup, and the delivery fee will not be refunded.

For home deliveries, if there is no answer at the door, the bouquet will be left in a discreet location if possible. A photo of the delivery will be taken and sent as confirmation.

Substitution Policy:

Flower availability can vary due to seasonal changes and supply chain disruptions. If a specific bloom or color is unavailable, we will thoughtfully replace it with a similar option of equal or greater value while preserving the overall aesthetic and style of the arrangement. Our designers carefully select the best alternative to ensure your bouquet remains stunning and cohesive.